Syntergic Bridge

Privacy Policy

Syntergic Bridge LLC ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. INFORMATION WE COLLECTCategories of Personal Information:Identifiers: Name, email address, phone number, company name, postal addressCommercial Information: Project requirements, creative briefs, business objectives, purchase historyFinancial Data: Payment information (processed securely through Stripe)Professional Information: Company role, industry, business detailsCommunications: Email correspondence, call recordings (with consent), feedbackVisual Information: Brand assets, logos, reference imagesTechnical Information:Device Data: IP address, browser type, device identifiers, operating systemUsage Data: Website interaction metrics, session duration, pages visitedAnalytics: Service usage patterns, feature preferencesCommunication Logs: Project management communications

2. SOURCES OF DATAWe collect personal information from the following sources:Direct Collection: Information you provide when booking services, filling forms, or contacting usAutomated Collection: Cookies, tracking pixels, analytics tools on our websiteThird-Party Sources: Service providers (Calendly, Stripe), business partners, publicly available sourcesProject Management Tools: Communication and project tracking platforms

3. HOW WE USE YOUR INFORMATIONPrimary Uses:Commercial production and service fulfillmentClient communication and customer servicePayment processing and billingLegal compliance and dispute resolutionService improvement and quality assuranceFulfilling contractual obligationsSecondary Uses (With Consent):Marketing communications and service updatesPortfolio development and case studiesService improvement and analyticsIndustry research (anonymized)

4. CATEGORIES OF THIRD PARTIES WITH WHOM WE SHARE DATAWe may share your data with the following categories of third parties:Service Providers: Payment processors, scheduling systems, cloud storageAI Platform Partners: Third-party AI tools used for content generationProfessional Service Providers: Legal, accounting, security servicesAnalytics Providers: Website and service usage analysis toolsBusiness Partners: When necessary for service deliveryRegulatory Authorities: When required by law

5. DATA SECURITY MEASURESTechnical Safeguards:Encrypted data transmission and storage (TLS/SSL)Multi-factor authentication for system accessRegular security audits and vulnerability scanningSecure backup and disaster recovery proceduresNetwork monitoring and intrusion detectionAdministrative Safeguards:Limited access to personal data on need-to-know basisRegular staff training on privacy and security proceduresData handling policies and procedures documentationIncident response plan for security breachesVendor security assessments

6. YOUR PRIVACY RIGHTSAccess Rights:Right to access personal data we maintainRight to receive copy of personal data in portable formatRight to know categories of personal information collectedRight to know business purposes for personal information useCorrection Rights:Right to correct inaccurate personal informationRight to update outdated personal informationRight to complete incomplete personal informationDeletion Rights:Right to delete personal data upon requestRight to be forgotten for non-essential business purposesExceptions for legal compliance and legitimate business interests

7. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)Consumer Rights:Right to know what personal information is collectedRight to know whether personal information is sold or disclosedRight to say no to sale or sharing of personal informationRight to access personal informationRight to delete personal information (with exceptions)Right to correct inaccurate personal informationRight to limit use of sensitive personal informationRight to equal service regardless of privacy choicesRequest Procedures:Requests via email to ops@syntergicbridge.ai or through our website formVerification procedures for identity confirmationResponse timelines (45 days with possible 45-day extension)Appeal procedures for denied requests"Do Not Sell or Share My Personal Information":Syntergic Bridge LLC does not sell personal information as defined by the CCPA/CPRA. We may share information with service providers solely for business purposes. To opt out of analytics sharing, please contact ops@syntergicbridge.ai.

8. DO NOT TRACK SIGNALSWe honor Do Not Track (DNT) browser signals. When DNT signals are detected, we disable non-essential tracking technologies and do not collect usage data for analytics purposes beyond what is necessary for basic website functionality.

9. DATA SHARING AND SELLING DISCLOSURESyntergic Bridge LLC does not sell personal information as defined under California law. We share personal information with service providers only for the business purposes described in this policy. These service providers are contractually prohibited from using or disclosing the information for any purpose other than providing services to us.For analytics and service improvement, we may share de-identified or aggregated information that cannot reasonably be used to identify you.

10. DATA RETENTION PERIODSClient data retained for 24 months post-project completionFinancial records retained for 7 years (legal requirement)Marketing communications preferences retained until opt-outWebsite analytics data retained for 26 monthsData deletion available upon request at any timeAutomatic data purging after retention period expiresPortfolio materials retained separately with explicit consent only

11. SENSITIVE PERSONAL INFORMATIONSyntergic Bridge LLC generally does not collect sensitive personal information as defined by California law (such as precise geolocation, racial or ethnic origin, religious beliefs, biometric data, etc.).In the rare event sensitive information is required for a specific project need, we will:Clearly disclose the purpose and obtain explicit consentLimit collection to what is strictly necessaryApply enhanced security protectionsRetain such data only for the minimum time necessaryHonor all requests to limit use of sensitive personal information

12. THIRD-PARTY SERVICESEssential Services:Stripe: Payment processing (PCI DSS compliant)Google Workspace: File storage and communicationCalendly: Appointment schedulingAI Platforms: Commercial content generation services (Google Veo 3, RunwayML, Midjourney)Analytics: Website usage analysisCloud Storage: Project file hosting and delivery

13. HOW TO EXERCISE YOUR RIGHTSYou may exercise your privacy rights by:Email Request: Send a detailed request to ops@syntergicbridge.aiOnline Form: Complete the privacy request form on our websitePhone: Call our privacy support line during business hoursWe will verify your identity using information you have previously provided to us. For complex requests, we may need additional verification. Authorized agents may make requests on behalf of consumers with proper documentation.

14. AI AND AUTOMATED DECISION-MAKING DISCLOSURESyntergic Bridge LLC uses artificial intelligence and automated processing systems to:Generate commercial content based on client specificationsOptimize creative output for different platformsAnalyze performance metrics for service improvementPersonalize client recommendations and creative approachesImportant AI Disclosures:All AI-generated content undergoes human review before deliveryWe implement safeguards to prevent bias or discrimination in AI outputsClients maintain final approval rights over all AI-generated contentOur AI systems do not make automated decisions that produce legal effects or similarly significant impacts without human oversightYou have the right to request human intervention, express your point of view, and contest any output from automated processing systems

15. INTERNATIONAL DATA TRANSFERSPersonal data may be transferred outside the U.S. for service delivery purposes. All transfers rely on Standard Contractual Clauses or other lawful mechanisms under applicable privacy laws. We implement appropriate safeguards when transferring data internationally.

16. POLICY UPDATESMaterial changes to this privacy policy will be communicated via email to active clients and posted prominently on our website at least 30 days before taking effect. Policy version history is maintained on our website. Continued use of services after updates constitutes acceptance of the updated policy.

17. CONTACT FOR PRIVACY MATTERSFor privacy-related questions or requests:Email: ops@syntergicbridge.aiResponse Time: 48 hours for acknowledgment, 10 business days for substantive responseMailing Address: Syntergic Bridge LLC, Privacy Department, [Street Address], California, [Zip Code]